Office Manager

Overview We are a growing landscaping company looking for a reliable, organized, and highly professional Office Manager to support our day-to-day operations. This role is central to the business and will be the primary point of contact for customers while also handling invoicing and basic financial record keeping. The ideal candidate is comfortable communicating live with customers, highly responsive over email, and confident using modern business software. Key Responsibilities Customer Support  Serve as the primary point of contact for customers by phone and email  Respond promptly and professionally to customer inquiries, requests, and issues  Provide estimates on basic sales inquiries  Schedule services and coordinate closely with operations staff  Maintain accurate customer records and service details Invoicing and Billing  Prepare and send customer invoices accurately and on time  Process payments and follow up on outstanding accounts  Handle basic accounts receivable and accounts payable tracking  Answer customer questions related to invoices and payments Marketing Support  Upload photos and videos on to social media accounts  Collect customer reviews to post on the website  Produce reports for management to review marketing performance Financial Record Keeping  Maintain basic financial records and documentation  Assist with bookkeeping tasks and organization of financial data  Support management with simple financial reports as required  Work within established accounting and administrative processes Administrative Support  Maintain organized digital records and files  Support day-to-day office operations and internal coordination  Assist with general administrative tasks as needed Required Skills and Experience  Strong verbal communication skills and confidence speaking live with customers  Excellent written communication skills for professional email correspondence  Experience with common business software, including Gmail or Google Workspace  Experience using Jobber or similar field service management software  Experience using QuickBooks or similar accounting software  Experience with social media platforms like Facebook and Instagram  Strong organizational skills and attention to detail  Ability to manage multiple tasks and prioritize effectively  Ability to work both remotely and onsite in Toronto  Comfortable working independently and taking ownership of responsibilities Preferred Qualifications  Previous experience in a landscaping, property services, or trades-based business  Experience working in a small or growing company environment  Basic understanding of invoicing, bookkeeping, and financial workflows What We Offer  A stable, full-time role in a growing company  A flexible work structure combining remote and onsite work  A collaborative and supportive team environment  Opportunity to grow with the business and take on increased responsibility over time How to Apply Interested candidates are encouraged to apply with a resume and a brief introduction outlining relevant experience.