Administrative Assistant

Gardenzilla Lawn & Garden is looking for an experienced administrative assistant for a 9-month seasonal position on our office team. In-line with the traditional landscape industry, this role is set for March through November each year. We’ve got a friendly and progressive work environment, above-average compensation, and a TTC-accessible yard in Leaside with on-site parking. If you are enthusiastic, dedicated, and eager to contribute to a leading landscape company's success, Gardenzilla is the perfect fit. Job Description The administrative assistant is the heart of our small team. You will be the first point of contact for customer phone calls and emails, and will work closely with our Office Manager to carry out administrative and customer service duties. This multi-faceted role will be made whole by both client care and reception tasks at the forefront, with support from our team, and data entry and administrative duties as direct support for our Office Manager. You’ll work from our home office, on the computer and on the phone to support our growing landscape company. While this role runs annually from March through November, we provide full support for EI transitions and look for opportunities for part time or project work during the December through February hiatus. Our goal for high-performing seasonal employees is to provide year-round permanent career paths as we expand our operations. Roles and Responsibilities - handle all inbound client phone calls and emails - responsible and attentive customer care - reply promptly and courteously to client inquiries - provide accurate information about our services, scheduling & company policies - coordinate, assist with workload and communication with senior managers and staff - manage new inquiries from Facebook, Homestars and Google - printing, laminate and post signs, timesheets for outdoor crews, and First Aid/Health and Safety updates - data entry, logging and spreadsheet preparation for support of in-field staff and client accounts - book meetings and jobs, invoicing and assistance with accounts receivable -directly maintain certain documents such as waitlists, and form submissions - use and thorough understanding of a variety of software (Jobber, Front, Excel and others) used for management of the company - assist with office tidy, supply and storage maintenance - attend and book company meetings and team celebrations - drive company vehicles for supply pick-ups and drop-offs [if applicable] Qualifications and Skills - minimum of 1 year of related job experience in customer service - typing speed of 60+ words per minute - proficiency in Google Drive and Excel - excellent written and verbal communication and customer service skills - effective at handling a high-volume workload, complex schedules and multi-tasking - ability to remain calm in high-pressure situations - proactivity and positive attitude - valid G2 or G driver’s licence with a clean abstract is an asset To apply, please include a cover letter addressed to Hiring Manager Simon Marsello.